Terms & Conditions

VOUCHERS

Gift vouchers are for use exclusively in payment at Crook Hall and Gardens.

The vouchers are to be used in the hours that we are open.

There is no expiry date.

We regret that the voucher cannot be refunded, exchanged for cash or replaced if lost. We would, however, exchange the voucher an entrance and cream tea voucher if, for any reason, the voucher owner had to cancel.

 

ISSUING GIFT VOUCHERS

Each Gift Voucher sold is subject to terms and conditions of use.

If ordered by phone we shall be responsible for issuing, posting first class (or special delivery if requested) and performing any other terms set out in the Confirmation. The Gift Voucher should be issued and posted within three (3) days of sending out the Confirmation, although you must bear in mind that during busy holiday periods it might take longer. We accept no liability for any delay which may occur in the delivery times.

All postage of vouchers is to UK addresses only.

All vouchers are valid for 6 months from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange.

All vouchers must be booked in advance.

Reservations are subject to availability, at our discretion. Please call the telephone number specified on the voucher to make your reservation.

Purchase of a voucher is not a guarantee of a reservation.

Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.

Vouchers must be presented by the bearer on arrival at Crook Hall and Gardens and must be mentioned when booking.

 

BOOKINGS

When you have booked an event with us you will not require a ticket. Your name will be placed on a guests list and that will enable you access to the event/service you have purchased.

 

SEASON TICKETS

Season tickets are valid for one year from the date of purchase.

 

EVENTS

We do not accept reasonability for looking after your children when they are on the premises.